Refund policy
Last updated: October 22, 2026
Returns and cancellations
Return eligibility depends on the items in your order.
Where returns are accepted, items must be returned in the same condition in which they were received, unused, with tags attached and in their original packaging, or as specified in the return instructions. We may reduce the refund if an item has been used, damaged, or handled more than necessary.
You may request a return within 14 days of delivery of the last item in your order.
Return shipping is free, and we will provide a return shipping label.
You may request to cancel your order or remove items from it before the items are shipped.
How to request a return or cancellation
Acceptance of return or cancellation requests is subject to the terms above and your rights under applicable law.
Log in to your account to submit a return or cancellation request.
If your return is approved, we will send you instructions on how and where to send your package to complete the return.
Items sent back without first requesting a return will not be accepted.
Damage and issues
Please inspect your order upon receipt and contact us immediately if an item is defective or damaged, or if you receive the wrong item.
Exceptions and non-returnable items
Some items may not be eligible for return, as indicated in the return terms above or in the product listing, on the website, or in the physical store at the time of purchase.
Please contact us if you have questions about whether a specific item can be returned.
Exchanges
Please contact us to discuss exchange options before returning your item.
Returns and cancellations in the European Union
If you are a consumer in the European Union purchasing products online, you may have the right to cancel your order for any reason within 14 days following the day you receive the products, unless an exemption applies.
After notifying us that you wish to cancel, you must return the products within 14 days.
We will refund eligible cancelled orders within 14 days of receiving your cancellation notice. However, we may withhold the refund until we receive the returned products or evidence that you have sent them back.
For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We are not required to refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.
To request a return, follow the instructions above on how to start a return. To request a cancellation, please contact us.
Returns and cancellations in the United Kingdom
If you are a consumer in the United Kingdom purchasing products online, you may have the right to cancel your order within 14 days following the day you receive the products, unless an exemption applies.
After notifying us that you wish to cancel, you must return the products to us within 14 days.
We will refund eligible cancelled orders within 14 days of receiving the returned products or receiving evidence that you have sent them back.
For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We may not refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.
To request a return, follow the instructions above on how to start a return. To request a cancellation, please contact us.
Refunds
We will notify you once we have received and inspected your return and let you know whether your refund has been approved. If approved, your refund will be issued to your original payment method unless otherwise stated. Your bank or payment provider may require additional time to process and post the refund.
If you have not received your refund within a reasonable period after approval, please contact us.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if products are defective, not as described, not delivered within the required or agreed timeframe, or otherwise fail to comply with applicable laws.
Contact
To request a cancellation, initiate or enquire about a return, ask about an exchange, or report damaged items, please contact us at stickk.driftt@gmail.com.